In order to protect your legitimate rights and interests and avoid your worries, Guangzhou HEDY  Lighting Co., Ltd. (hereinafter referred to as "HEDY Lighting") makes the following standard warranty service commitments for HEDY Lighting products to you, and provides you with them when you need them:

1、 Two-year free warranty

From the date when you purchase HEDY Lighting products (subject to the official purchase invoice date, hereinafter referred to as "purchase date"), HEDY  Lighting will provide three-month product replacement and two-year free warranty for the power products you purchase. If the warranty period is exceeded, the corresponding paid service can be selected.

2、 5 x 8 hours expert hotline

If you need to consult related technical problems in use, you are welcome to call the expert consultation hotline: 020-82058896 (you need to bear the corresponding call costs), and the seven-up photoelectric engineer will answer the customer's problems in product use, fault judgment and scheme consultation.

3、  Rapid response

During the free warranty period of the product from the date of your purchase, if you encounter equipment failure, HEDY Lighting will respond to the customer's request within 8 hours and make reasonable efforts to solve the problem in the shortest possible time. If it cannot be repaired in time due to special reasons, HEDY Lighting will negotiate a solution with the customer. Special note: in the process of providing services, due to other unexpected factors can not be repaired in accordance with the above commitments, seven up photoelectric will take the initiative to negotiate with you to solve.

4、  5 × 8 working system

The normal business hours of HEDY  Lighting after-sales service are: 8 hours a day from Monday to Friday, except holidays.

5、  Types of Services

HEDY Lighting can provide services at your place of work (called on-site service) or at a service center of HEDY Lighting (called delivery service).

6、Service after the warranty period

If the product fails and the user wants to repair it, we need to charge the relevant service support fee and material cost fee. HEDY Lighting will solve the problem in the shortest possible time. If it cannot be repaired in time due to special reasons, it will negotiate a solution with the customer.

7、 can not enjoy the "HEDY Lighting photoelectric standard warranty service commitment"

* Failure or damage caused by incorrect installation, storage and use

* Failure or damage caused by installation, repair, change or disassembly of non -HEDY Lighting certification service organizations and personnel

* Failure or damage caused by natural disasters and other force majeure (such as earthquake, fire, etc.)

* Failure or damage caused by accidental or man-made factors (including handling, squeezing, bumping, scratching, impact, high temperature, improper input voltage, corrosion, etc.)