HEDY Warranty Policy

Warm tips: Please place trial order/sample order to see the matching of complication before bulk order.

Statement of warranty

We offer 12 months(selected products may have extended warranty periods)  warranty after the date of delivery for our products. HEDY warranty covers only the product itself; HEDY will assume no liability for labor costs, installation costs, or any other cost.

Your warranty rights will be available only for quality problem. HEDY would not repair or replace products damaged by improper use, faulty installation, electrical power surges, and acts of God.

In case of shipping damage

All claims regarding shipping damage should be submitted within 24 hours of receipt of merchandise and customer should report all damage within 3 days of receipt of merchandise by sending digital photographs (.jpg) of damaged items to service@hedylighting.com. Customer should retain damaged merchandise and packing until claim has been settled. Damage in transit is the sole responsibility of the carrier, and any claims beyond 3 days will not be deemed valid by HEDY.

Return policy

HEDY will replace or repair defective products within two weeks upon determining quality problem of the returned product(s); HEDY won’t cover shipping cost for the return of defective products to our factory, but will be responsible for shipment of replacement products from our factory to buyers address.

Exceptions

Products which have been repaired by user. 

Products haven’t been installed or maintained accordance with instructions.

Products suffer from improper physical damage.

Products have been made some modifications by third-party.

Other damages caused by customer.

Return Procedure

1. Fill “Defective Return Form” and take relevant photos, then send both of them to email address: service@hedylighting.com.

2. All defective items should have problem description tags, to facilitate our technicians to detect and repair quickly, send them to HEDY.

3. Delivery cost for defective items should be prepaid, otherwise they will be rejected by HEDY;

4. All defective items should be packaged well before delivery;

5. When HEDY receive packages, we will email/call customers to confirm quantity received and status of them;

6. HEDY will replace or repair defective products within two weeks upon determining quality problem of the returned product(s) and send back to customer;

7. If it is obviously quality problem, we could compensate them in next order and customer doesn’t need to send defective items to HEDY;

8. Under warranty period: customer and HEDY bear delivery cost 50% to 50%. Customer prepays return delivery cost and HEDY bear sending back cost.

Remark:

1. All above terms and rule only applies to products manufactured by HEDY;

2. Buy from HEDY directly only;

3. HEDY reserves the right of interpretation of these regulations.